Tecom support and training in New Zealand gets a boost

New Zealand Security Magazine - June-July 2022

Tecom distribution
Surveillance Technologies is Aritech's NZ Tecom distributor.

Six months after it took on the Tecom portfolio, distributor Surveillance Technologies delivers enhanced pre- and post-sales support with a new training collaboration with Aritech on the way.

It was just last November when Aritech, the leading provider of intrusion solutions, announced that New Zealand security technology distributor Surveillance Technologies was to distribute its Tecom range in Aotearoa.

“Surveillance Technologies have been a focused and successful distributor for over 10 years and we have no doubt that the extension of their portfolio will be a welcome addition for their customers,” stated Phil Brown, General Manager of Aritech in Australia and New Zealand, at the time of the announcement.

“Our focus is to make Tecom more accessible through great customer service and our new e-commerce website which provides live pricing, current stock holding and the ability to order online,” Robert McDowell, Director Surveillance Technologies, recently told NZSM.

“One area we wanted to improve was pre- and post-sales support. In order to deliver this we appointed Patrick Tocher to the role of Tecom Product Manager”

“Surveillance Technologies in conjunction with Aritech is developing a range of training modules better suited to clients’ needs,” Robert continued. “These make use of online and remote learning technologies as well as tailored training sessions.”

“Tecom has a long history of reliable service in New Zealand. What’s hugely exciting is the ongoing development of the range, allowing a continuous upgrade path by ensuring backwardly compatible solutions.”

Surveillance Technologies distributes Aritech’s Tecom®, TruVision®, wired sensing and IFS™ products.