Integration of Sipelia communications management system with the Genetec Mobile app unifies communications between operators, intercoms, speakers, and external intercom/phone systems.
Genetec has today announced the integration of the latest version of its SIP-based Sipelia Communications Management system within the Genetec Mobile app.
The integration enables security staff to quickly make and receive audio/video calls, broadcast messages on PA speakers, and trigger standard operating procedures directly from the Genetec app on their mobile phone.
According to Genetec, the Sipelia Mobile Integration enhances an organisation’s security team’s awareness by unifying incoming calls with the rest of their security system. when emergencies require swift action, for example, it enables security teams to tap their entire communication infrastructure to coordinate response and inform staff, visitors, and customers even when they are on the go.
“Security operators seldom have time to think about what device to use to make a quick call during an incident,” said Laurent Villeneuve, Senior Product Marketing Manager at Genetec.
“With Sipelia now integrated as part of our Genetec Mobile app, security staff can take the right action to address situations as they arise from a single interface on their mobile phone.”
With Sipelia Mobile, operators can call emergency services, reach team members or outside contacts via an audio or video call using the address book feature. They can also respond to incoming requests for assistance, and use audio/video verification to grant or deny visitor access, or open parking gates without having to leave the Genetec Mobile app.
Security teams can also automatically play a warning message through the organisation’s PA system. Messages can be dynamic, scheduled, or based on event-to-actions.
When an event is triggered, such as an access denied alert or an alarm from an IoT sensor is set off, custom standard operating procedures can automatically play an announcement (or the operator can decide if one should be played).
For post-event investigation, Sipelia Mobile also enables operators to play back audio/video call recordings and messages or export the call recording for sharing purposes without requiring a third-party device or necessitating a complex setup.
For more information about Sipelia, please visit: https://www.genetec.com/product-releases/sipelia-2-13.
