Distribution newcomer TSS set to redefine customer experience alongside Paradox

New Zealand Security Magazine - Update

Andrew Moss (left) and the TSS team at their new Auckland premises. Image supplied.

Backed by industry stalwarts and a fresh approach to customer service, TSS (Trade Security Supplies) launched today, with ambitions to shake up the security sector as Paradox’s newly appointed distributor for New Zealand.

Inspired by recognising and remedying the challenges faced by trade customers, the New Zealand-owned business has a mission to focus on relationships, expert people and top-quality brands.

“We’ve heard loud and clear what customers are saying about suppliers acting like order takers and box movers with no personal touch, so we have set out with the intention to redefine the experience by putting our customers, and their needs, at the centre of everything we do,” said Managing Director Andrew Moss.

With a uniquely narrower focus on core brands, TSS’ approach to service will enable its team to devote more time and attention to understanding customers’ needs and providing them with optimal solutions.

Highly regarded security industry veterans Steve Mace and Basil Sykes have joined the TSS team to helm the new business, which is a sister company to established enterprise security distributor Channel Ten.

Fully stocked and ready for business. Image supplied.

“Becoming New Zealand’s preferred trade supplier is our goal, and we’re implementing plenty of initiatives to encourage customers to come on that journey with us,” said Andrew.

“Our trade promise of exceptional service is unparalleled in this sector, our ‘learn and earn’ training camps will help teams to elevate knowledge without compromising on productivity, and we’ve even got a great incentive for customers joining TSS.”

As part of the announcement, TSS announced the opening of their new premises at 922 Great South Road, Penrose today.

New Zealand’s newest security distributor is fully stocked with Paradox products and ready for business.

For more information, visit TSS’ website: https://www.tssupplies.co.nz/


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